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Proposal for an Intelligent Chatbot
We are seeking a business partner who can collaborate with NTT DATA to develop an Intelligent Chatbot that can successfully exhibit atleast one of the following three capabilities:
- 1. Context awareness
- The chatbot should be able to hold a continuous conversation with a human on more than one topics, while switching from one topic to another and being able to restart a topic conversation from where it was left off by means of context awareness.
- Example:
Human - "Hi, I would like to order a pizza."
Chatbot - "What flavour of pizza would you like?"
Human - "Do you have any promotions?"
Chatbot - "Yes, we have a movie ticket to Megalodon on every order of 25 dollars"
Human - "That movie is so shitty, any other promotion?"
Chatbot - "Sorry, thats all we have at the moment"
Human - "ok, I will take a large peporoni"
Chatbot - "That will be 25 dollars"
Human - "No problem, and I might as well take that ticket"
Chatbot - "Sure, large size peporoni and movie ticket to Megalon on your way."
- 2. Self learning
- The chatbot should be able to learn by itself, in a continous manner and on the fly.
- Example:
John - "Hi, I am looking for a good indian restuarant near city centre"
Chatbot - "I recommend you Taj Mahal, its a block from the city centre"
John - "Dont you know that it closed down last week dummy"
Chatbot - "Sorry didnt know that but there is Tandoor about 2 blocks away"
John - "I know that place the food is terrible, forget it, I will just order a pizza"
Jane - "Hi, can you suggest any good indian restuarant not far from the centre"
Chatbot - "There is no good indian restuarant near city centre that I can suggest at the moment"
Jane - "What about Taj Mahal?"
Chatbot - "Dont you know that it closed down last week dummy"
Jane - "Dont call me dummy, thats offensive"
Chatbot - "Sorry, I will not say that again"
Jane - "Good, how about Tandoor?"
Chatbot - "I wouldnt suggest because I heard that the food is terrible"
Jane - "ok no problem, thanks anyway"
- 3. Open domain conversation
- The chatbot should be able to have an open domain continous conversation with a human in a reasonably intelligent and fluent manner by means of generative techniques.
- Example:
Human - "Hi, Whats up?"
Chatbot - "Nothing special and you?"
Human - "Bored"
Chatbot - "Why dont you read something or watch TV?"
Human - "No, I had rather chat with you"
Chatbot - "What would you like to chat about?"
Human - "Do you think god is real?"
Chatbot - "No idea, whats your take on it?"
Human - "Forget it, what do you think about the Megalodon movie, is it good?"
Chatbot - "Havent seen it yet"
Human - "I am hungry, should I order a pizza"
Chatbot - "If you are hungry, just go for it"
Human - "Thanks bud, it was cool talking to you"
- Related keywords
- Artificial Intelligence
- Machine Learning
- Deep Learning
- Neural Networks
- Chatbots
- Virtual Assistants
- Intelligent Agents
- Social challenges to be addressed through collaboration
- To increase entrepreneurship in this fast growing, distruptive technology area which can aument the capacity of human beings by automating repeatative tasks and providing deeper insights to be able to make humans more productive, improve quality of life and make work less cumbersive. This would also have a positive effect on Mexico´s economy by incrementing business opportunities and jobs while increasing state of the art technology awareness, adoption and education among the youth of this country.
- Market size of collaboration business or business scale
- According too statistics, the global chatbot market is expected to reach USD 1.25 billion by 2025, growing at a CAGR of 24.3%, so we can safely asume atleast a 20% take by 2025. Although there are plenty of chatbot solutions in the market today there arent any really intelligent chatbots that can successfully aument the capacity of humans to increase productivity and optimize costs. So there is an opportunity for creating a new market of approximately USD 250 Million for intelligent chatbots with almost 100% market share by 2020.
- Assets and opportunities to be offerred
＜Opportunities＞
Co-create and operate a business on "eVA" everis Virtual Assistant platform, which is has been successfully implemented in 12 countries in LATAM with very big clients like Telefónica, Itau, LATAM, BCP and with more than 2 Million users. Also leverage the Catalyst Cognitive Contact Center plaform for utilizing artificial intelligence to resolve business challenges in contact centers, it has already been successfully implemented in Vivo and Livelo call centers in Brazil.＜Assets＞
eVA and Catalyst
